Cleanwise's Privacy Policy

We know that you care how information about you is used and shared.

This Privacy Notice describes how Cleanwise collect and process your personal information through Cleanwise website and related apps. By using our website, you are consenting to the practices described in this Privacy Notice.

1. General

Cleanwise Property Maintenance Services Pvt. Ltd.,. with head office at 1st Floor, St. George Building, 101 Junction, M.C Road, Athirampuzha P.O, Kottayam - 686562, Kerala, India, (“Cleanwise”, "company", "we", "us" and "our") is the data controller for the website operated under cleanwise.in domain name (collectively, the “Company’s Websites”). The website is operated by Cleanwise for the online presence of the company, brand awareness, showcase products and services, demos, and take orders or bookings. To also make available case studies, data sheets, e-books, podcasts, solutions briefs, webinars and whitepapers for customer service inquiries, user conferences and events ("other interactions"). Cleanwise respects the privacy of its customers, partners and other visitors to its websites and recognizes the need for adequate protection and administration of the personal information that you provide to us in accordance with this Privacy Policy.

2. Use Of Personal Information

Cleanwise recognizes the importance of protecting the privacy of personal information collected through its websites. The purpose of its websites is to provide information regarding technologies, products and services to its customers and partners.

We use your information to:

  • Take steps in order to enter into any contract or carry out obligations arising from any contract entered into between you and us.

  • Provide you with information about our products and services.

  • Notify you about changes we make to our products and services.

  • Send you marketing communications where you have requested these, and by using your information to complete the relevant contact form.

  • Create an account and provide login information so that you can access certain content on the Company's websites.

  • Contact you, for example, via one of our agents.

  • Present the content on our websites in the most effective manner for you and for your computer.

  • Administer our websites and for internal operations such as troubleshooting, data analysis, testing, research, statistical and survey purposes.

  • To keep our websites safe and secure.

We process your personal data on the basis that it is necessary for the performance of a contract with you, or because using this is in our legitimate interests (where we have considered that these are not overridden by your rights) and in some cases, where required by law, where you have consented, you are able to withdraw your consent.

If you do not provide this information, you may not be able to have the benefit of access to our services.

3. Collection of information

We may collect information such as name, physical address, email address, phone number, occupation, company, role and general location information.

To assist us with the uses described in this Privacy Policy, any information Cleanwise or our service providers have collected from or about you through Company’s Websites, Cleanwise Services, and other interactions (e.g. customer service inquiries, user conferences, etc.), including about your use thereof, may be combined with or enhanced by other information from or about you that we have obtained from other online or offline sources, including from our service providers or business partners.

Where we collect information from our service providers or business partners, we will have informed you when we collected that data if we intend to share your data internally and combine it with data collected on this website. We will also have told you for what purpose we will share and combine your data.

4. Who we give your information to

We may give your information to any member of our group, which means our subsidiaries, our ultimate holding company and its subsidiaries, who support our processing of personal data under this policy. We may also give your information to members of our Cleanwise partner program (our "Partners") for joint marketing actions related to Cleanwise products services only. No such Partner shall be authorized to use your information except in connection with Cleanwise-related activities. If any of these parties are using your information for direct marketing purposes, we will only transfer the information to them for that purpose with your prior consent. Cleanwise does not sell to, or share this information with, third parties unless such sale or sharing is permitted by applicable law. For the avoidance of doubt, your personal login information will never be sold to or shared with any third parties without your permission.

  • Our selected third parties may include: Organizations which process your personal data on our behalf and in accordance with our instructions and in accordance with applicable data protection laws. This includes in supporting the services we offer through the websites, in particular those providing website and data hosting services, providing fulfilment services, distributing any communications we send, supporting or updating marketing lists, facilitating feedback on our services and providing IT support services from time to time. These organizations (which may include third party suppliers, agents, sub-contractors, consultants, and/or other companies in our group) will only use your information to the extent necessary to perform their support functions.

  • Analytics and search engine providers that assist us in the improvement and optimization of our site and subject to the cookie section of this policy (this will not identify you as an individual).

Advertisers and advertising networks that require the data to select and serve relevant adverts to you and others. We do not disclose information about identifiable individuals to our advertisers, but we will provide them with aggregate information about our users (for example, we may inform them that 500 men aged under 30 have clicked on their advertisement on any given day). We may also use such aggregate information to help advertisers reach the kind of audience they want to target. We may make use of the personal data we have collected from you to enable us to comply with our advertisers' wishes by displaying their advertisement to that target audience and subject to the cookie section of this policy. We will disclose your personal information to third parties:

  • In the event that we sell or buy any business or assets, in which case we will disclose your personal data to the prospective seller or buyer of such business or assets subject to the terms of this privacy policy.

  • If Cleanwise or substantially all of its assets are acquired by a third party, in which case personal data held by it about its customers will be one of the transferred assets.

If we are under a duty to disclose or share your personal data in order to comply with any legal obligation, or in order to enforce or apply our terms of supply terms and other agreements with you; or to protect the rights, property, or safety of Cleanwise our customers, or others. This includes exchanging information with other companies and organizations for the purposes of fraud protection and credit risk reduction and to prevent cybercrime.

5. Where we store your information

The data that we collect from you may be transferred to, and stored at, a destination outside India that may not be subject to equivalent data protection laws.

Where your information is transferred outside India, we will take all steps reasonably necessary to ensure that your data is subject to appropriate safeguards, such as relying on a recognized legal adequacy mechanism, and that it is treated securely and in accordance with this privacy policy.

6. Use of Cookies

Cleanwise website may use cookies and other technologies (collectively termed "cookies") to recognize your browser or device, learn more about your interests and provide you with essential features and services and for additional purposes, which may include; use shopping carts and to personalize your experience on our site, tell us which parts of our website people have visited, help us measure the effectiveness of content, features, ads and web searches.

Use of cookies also give us insights into user behavior so we can improve our communications, products and services, recognize you when you sign-in to use our services, allows us to provide you with recommendations, display personalized content, recognize you as a member, enable you to use checkout process and provide other customized features and services.

It also enables us to keep track of your specified preferences, allows us to honor your preferences, such as whether or not you would like to see interest-based ads or content. You may set your preferences through your account when its available. Keep track of items added in your shopping cart, prevent fraudulent activity and improve security.

If you want to disable cookies in the Safari web browser, go to Preferences and then to the Privacy pane and choose to block cookies. For other browsers and devices, check with your provider to find out how to disable cookies.

Because cookies are used throughout our websites, disabling them may prevent you from using certain parts of the sites.

The cookies used on our websites have been categorized as follows;

6.1. Strictly Necessary Cookies

These cookies are essential to enable you to browse around our website and use its features. Without these cookies, services like booking, shopping cart, checkout, etc. cannot be provided or may fail to function well.

6.2. Performance Cookies

These cookies collect information about how you use our website — for instance, which pages you go to most. This data may be used to help optimize our website and make it easier for you to navigate. These cookies are also used to let our team/affiliates know if you came to one of our website page from any other website or an affiliate and if your visit resulted in the use or purchase of a product or service from us, including details of the product or service purchased. These cookies don’t collect information that identifies you. All information these cookies collect is aggregated and therefore anonymous.

6.3. Functionality Cookies

These cookies allow our website to remember choices you make while browsing. For instance, we may store your geographic location in a cookie to ensure that we show you our website, content, ads and product & services localized for your area. We may also remember preferences such as text size, fonts, and other customizable site elements. They may also be used to keep track of what featured products or services or images or videos have been viewed to avoid repetition. The information these cookies collect will not personally identify you.

7. Do Not Track Policy

Cleanwise currently does not process or respond to web browsers’ Do Not Track signals or other similar transmission that indicate a request to disable online tracking of users who visit our web site. Third parties may record and use for tracking purposes certain information collected from your use of Cleanwise websites. Information collected by a third party in this manner is subject to that third party’s own data collection, use and disclosure policies.

8. Marketing Choices

You can always unsubscribe or choose not to receive promotional materials from Cleanwise by following the specific instructions in the email or other communication you receive or by notifying us via the appropriate method(s) described below. You will continue to receive service communications that are considered part of certain Cleanwise Services unless you cancel the applicable Cleanwise Services.

9. Our Retention of Your Information

We will retain your personal information for as long as your account is active or as needed to provide you use of Cleanwise’ websites or Cleanwise Services. If you wish to cancel your account, or request that we no longer use your personal information to provide you access to any Cleanwise products or Cleanwise Services, contact us via the applicable methods provided below. Even after we cancel your account or cease using your personal information to provide you access to Cleanwise products or Cleanwise Services, we may still retain, use, and disclose your information as necessary to comply with our legal, regulatory, or document retention obligations, and any request to delete your personal information is subject to these obligations and restrictions. We may also retain aggregate information beyond this time for research purposes and to help us develop and improve our services. You cannot be identified from aggregate information retained or used for these purposes.

10. Your Rights

You have the right under certain circumstances:

  • to be provided with a copy of your personal data held by us

  • to request the rectification or erasure of your personal data held by us

  • to request that we restrict the processing of your personal data (while we verify or investigate your concerns with this information, for example);

  • to object to the further processing of your personal data, including the right to object to marketing;

  • to request that your provided personal data be moved to a third party.

Where the processing of your personal information by us is based on consent, you have the right to withdraw that consent without detriment at any time by contacting us contact@cleanwise.in. You can also change your marketing preferences at any time and can unsubscribe from Cleanwise emails by emailing contact@cleanwise.in.

While we will make reasonable efforts to accommodate your request, we also reserve the right to reject such requests or to impose certain restrictions and requirements on such requests, if required or permitted by applicable law. We will respond to your request within a reasonable time frame.

11. International Transfer of Personal Data

To facilitate our business practices, your personal information may be collected, transferred to and stored by us in India or where our website service is situated and by our affiliates in other countries where we operate. We have implemented safeguards to ensure an adequate level of data protection where your Personal Data is transferred to countries outside India such as standard contractual clauses for the transfer of Personal Data as approved by the Indian Government or Indian Law.

12. Security of Your Personal Information

Cleanwise takes precautions including organizational, technical, and physical measures, to help safeguard against accidental or unlawful destruction, loss, alteration, unauthorized disclosure of, or access to, the Personal Data we process or use.

While we follow generally accepted standards to protect Personal Data, no method of storage or transmission is 100% secure. You are solely responsible for protecting your password, limiting access to your devices, and signing out of websites after your sessions.

13. Links to Third-Party Sites

Cleanwise websites may contain links to other third-party websites in which Cleanwise assumes no responsibility for the content of such websites or the privacy policies and practices of those websites. Cleanwise advises users to read the privacy policies of those sites as they can differ from Cleanwise's Privacy Policy.

14. Supervisory Authority

If for any reason you are not satisfied with our data protection handling, you may complain to the relevant supervisory authority. This will be the applicable data protection regulator in your jurisdiction.

15. Changes to This Policy

Cleanwise reserves the right to modify or revise this Policy at any time. We will notify of any such modifications by posting the updated version of this Policy on our websites or any other mediums before such modification or revisions become effective.

16. Contact Us

Questions, comments and requests regarding this privacy policy are welcomed and should be addressed to:

Cleanwise Property Maintenance Services Pvt. Ltd.

1st Floor, St. George Building,

101 Junction, Athirampuzha P.O,

Kottayam - 686562, Kerala, India.

+91 9188061000

contact@cleanwise.in